This Refund Policy explains when you can get a refund for a Hangar subscription. Hangar is provided by Hangar (“Hangar”, “we”, “us”). It forms part of our Terms & Conditions.
Our order process is conducted by our online reseller Paddle.com, which is the Merchant of Record for all our orders. Refunds are processed through Paddle.
14-day money-back guarantee. If Hangar isn’t right for you, ask for a refund within 14 days of your first payment for a new subscription, or within 14 days of an annual renewal charge, and we’ll refund you in full.
1. Free trial
Every Hangar plan starts with a 14-day free trial, so you can try the software before you pay. You will not be charged if you cancel before your trial ends.
2. When you are eligible for a full refund
2.1 New subscriptions (monthly or annual)
You can get a full refund if you request it within 14 days of the first payment for a new subscription, whether you chose monthly or annual billing.
2.2 Annual renewals
If your annual subscription renews automatically and you no longer want it, you can get a full refund of the renewal charge if you request it within 14 days of the annual renewal charge.
3. When refunds are not available
Outside the windows above, and except where we discontinue the Service (in which case we refund prepaid fees for the period after termination, as set out in section 15(c) of our Terms & Conditions), we do not provide refunds or credits, including for:
- monthly renewal charges (after the first payment of a new subscription);
- annual renewal charges requested more than 14 days after the renewal date;
- partial billing periods, unused time, or unused locations after cancellation; or
- downgrades, which take effect at your next renewal rather than mid-period.
You can still cancel at any time. Cancelling stops all future charges, and you keep access to Hangar until the end of the billing period you have already paid for.
4. How to request a refund
You can request a refund in either of these ways:
- Email us at [email protected] with your order number (shown on your Paddle receipt) and the email address associated with your Hangar account.
- Contact Paddle at paddle.net. As our Merchant of Record, Paddle handles billing enquiries and refunds for all Hangar orders.
Your request counts as on time if we or Paddle receive it within the applicable 14-day window.
5. How refunds are paid
Approved refunds are issued by Paddle to the original payment method used for the purchase. Refunds typically appear within 5–10 business days, depending on your bank or card issuer. Refunds include any sales tax or VAT that was charged on the refunded payment.
When a refund is issued, the related subscription is cancelled and your access to the paid features ends. You can still export your data to CSV for 30 days afterwards, as described in our Terms & Conditions.
6. Fraud and abuse
We may refuse a refund where there is evidence of fraud, or of abuse of this policy (for example, repeatedly subscribing and requesting refunds).
7. Your statutory rights
This policy does not affect any rights you have under applicable consumer protection law, which apply in addition to this policy where relevant.
8. Contact
Questions about this policy or a charge? Email [email protected] or write to Hangar, Ataturk pr. 232, Baku, Azerbaijan. You can also find more about how we handle personal data in our Privacy Policy.