Terms & Conditions

Hangar is cloud-based point-of-sale (POS) and restaurant management software, provided on a subscription basis. These Terms govern your access to and use of the Hangar POS app (for iPad, Android tablets and desktop browsers), the Hangar web back office, the website at sidehangar.com, and any related services we provide (together, the “Service”). Please read them carefully.

1. Acceptance of these Terms

By creating an account, starting a free trial, purchasing a subscription or otherwise using the Service, you confirm that you have read, understood and agree to be bound by these Terms, our Refund Policy and our Privacy Policy, which form part of these Terms. If you do not agree, you must not use the Service.

If you accept these Terms on behalf of a business or other organisation, you confirm that you have authority to bind that organisation, and “you” refers to that organisation.

2. Orders and payment through Paddle (Merchant of Record)

When you buy a Hangar subscription, you buy it from Paddle.com Market Ltd (“Paddle”), which resells the Service to you and processes your payment. Your purchase is also subject to Paddle’s Buyer Terms. Paddle will appear on your bank or card statement, issue your invoices and receipts, and collect and remit any applicable sales tax or VAT. Your use of the software itself is governed by these Terms between you and Hangar.

We do not receive or store your full card details. Billing enquiries can be sent to us at [email protected] or directly to Paddle via paddle.net.

3. Accounts and eligibility

• The Service is intended for business use by restaurants, cafés, bars, food trucks and other hospitality businesses. It is not intended for personal, household or consumer use.
• You must be at least 18 years old and able to enter into a binding contract to create an account.
• You must provide accurate, complete and up-to-date account and billing information and keep it current.
• You are responsible for keeping your login credentials and staff PINs confidential, for configuring staff roles and permissions appropriately, and for all activity that takes place under your account. Tell us promptly at [email protected] if you suspect unauthorised access.

4. Plans, pricing and billing

4.1 Plans

The Service is offered in the following plans. Prices are in US dollars (USD) and are charged per location:

• Basic – $29 per month, or $290 per year
• Pro – $79 per month, or $790 per year
• Business – $149 per month, or $1,490 per year

Annual billing is priced at the equivalent of 10 months of the monthly price (2 months free). Sales tax, VAT or similar taxes may be added at checkout depending on your location. The features included in each plan are described on our Pricing page.

4.2 Free trial

Every plan includes a 14-day free trial. If you provided payment details when starting the trial, your subscription will begin and your first payment will be taken at the end of the trial unless you cancel before it ends.

4.3 Automatic renewal

4.4 Upgrades and downgrades

If you upgrade to a higher plan, the change takes effect immediately and you will be charged a prorated amount for the remainder of your current billing period. If you downgrade to a lower plan, the change takes effect at the start of your next billing period, and you keep your current plan’s features until then.

4.5 Cancellation

You can cancel your subscription at any time from your account settings or by contacting us. Cancellation takes effect at the end of your current paid billing period; you will continue to have access to the Service until then and will not be charged again. Except as set out in our Refund Policy or section 15(c) of these Terms, fees already paid are non-refundable and we do not provide refunds or credits for partial billing periods.

4.6 Refunds

We offer a 14-day money-back guarantee on new subscriptions and on annual renewals. Full details, including how to request a refund, are set out in our Refund Policy.

4.7 Failed payments

If a payment fails, Paddle may retry the charge. If payment remains outstanding, we may suspend your access to the Service after giving you notice, until the balance is paid.

5. Licence to use the Service

Subject to your compliance with these Terms and payment of applicable fees, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable right during your subscription to access and use the Service, and to install the Hangar POS app on devices you control, solely for the internal operation of your business at the number of locations you have subscribed for. Your staff may use the Service on your behalf, and you are responsible for their use.

6. Acceptable use

You agree not to, and not to allow anyone else to:

• use the Service for any unlawful, fraudulent or deceptive purpose, or in breach of any applicable law (including tax, consumer protection and data protection laws);
• copy, modify, translate, reverse engineer, decompile or disassemble the Service, except to the extent permitted by law;
• resell, sublicense, rent, lease or otherwise make the Service available to third parties, or use it to build a competing product;
• attempt to gain unauthorised access to the Service, other accounts or our systems, or interfere with or disrupt the Service or its security;
• upload or transmit malware, or content that is unlawful, infringing, defamatory or harmful;
• use automated means to access or extract data from the Service other than through features or APIs we make available; or
• share account credentials with anyone outside your business or use one location’s subscription to operate additional locations.

We may suspend access where we reasonably believe you are in breach of this section, and will tell you why unless we are legally prevented from doing so.

7. Your data

You grant us a limited licence to host, store, process and display Customer Data only as needed to provide, secure, support and improve the Service, and as otherwise instructed by you. We may use aggregated, de-identified data that does not identify you, your business or any individual to analyse and improve the Service.

You are responsible for the accuracy and lawfulness of Customer Data and for having all necessary rights and consents to provide it to us, including any personal data of your staff and guests. Where we process personal data contained in Customer Data, we do so as a processor on your behalf, as described in our Privacy Policy.

Data export and deletion: you can export your data to CSV at any time during your subscription and for 30 days after your subscription ends (whether by cancellation or termination). After that 30-day period, Customer Data is deleted from our active systems, except where we are required by law to retain it.

8. Availability and support

• Business plan: we commit to 99.9% monthly uptime for the cloud Service, excluding scheduled maintenance announced in advance and events outside our reasonable control.
• Basic and Pro plans: we use reasonable efforts to keep the Service available at all times, on a best-effort basis, without a specific uptime commitment.
• The Hangar POS app includes an offline mode so you can keep taking orders during internet outages; data syncs when connectivity returns. Some features (such as online ordering and live reports) need an internet connection.
• Support is provided by email on all plans, by live chat on Pro, and by phone on Business, during our published support hours.

We may update and change the Service from time to time, for example to add features, fix bugs or improve security. We will not make changes that materially reduce the core functionality of your plan during a paid billing period without notice.

9. Hardware and third-party services

Hangar is software only. We do not sell, supply or support hardware. You are responsible for providing compatible tablets, computers, receipt printers, kitchen displays, card terminals and internet connectivity.

Card payments: Hangar does not process payments made by your guests. Card payments taken at your restaurant are processed by your own card payment provider under your own merchant account and agreement with that provider. We are not a party to that agreement and are not responsible for the provider’s services, fees, settlements, chargebacks or downtime.

The Service may let you connect third-party products such as payment terminals, accounting, delivery or reservation platforms (“Third-Party Services”). Your use of Third-Party Services is governed by their own terms and privacy policies. We do not control and are not responsible for Third-Party Services, and an integration may stop working if the third party changes or withdraws its service.

10. Intellectual property

The Service, including its software, design, documentation, trademarks (including the Hangar name and logo) and all related intellectual property rights, is and remains owned by Hangar or its licensors. Except for the limited licence in section 5, no rights are granted to you. If you send us feedback or suggestions, we may use them freely without any obligation to you.

11. Confidentiality

Each party may receive non-public information from the other that is marked as confidential or would reasonably be understood to be confidential (including Customer Data and non-public details of the Service). Each party will use the other’s confidential information only to perform under these Terms, protect it with at least reasonable care, and not disclose it except to its employees, contractors and advisers who need to know it and are bound by similar obligations, or where required by law. These obligations do not apply to information that is public through no fault of the receiving party, already known to it, independently developed, or lawfully received from a third party.

12. Warranties and disclaimer

We will provide the Service with reasonable skill and care. Except as expressly stated in these Terms, and to the maximum extent permitted by law, the Service is provided “as is” and “as available”, and we exclude all other warranties, conditions and representations, whether express or implied, including those of merchantability, fitness for a particular purpose and non-infringement. We do not warrant that the Service will be uninterrupted or error-free, or that it will meet every requirement of your business.

You remain responsible for your business’s compliance obligations, including the accuracy of prices, taxes, allergen information and receipts configured in the Service, and for keeping your own records as required by law.

13. Limitation of liability

Nothing in these Terms limits or excludes liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be limited or excluded by law.

Subject to the paragraph above:

• neither party will be liable for any indirect or consequential loss, or for any loss of profits, revenue, business, goodwill, anticipated savings or data (other than our obligations regarding data security and export under these Terms), whether arising in contract, tort (including negligence) or otherwise; and
• each party’s total aggregate liability arising out of or in connection with these Terms in any 12-month period is limited to the total fees paid and payable by you for the Service in the 12 months before the event giving rise to the claim.

14. Indemnity

You agree to indemnify and hold harmless Hangar and its officers, employees and agents from and against any claims, losses, damages and reasonable costs (including legal fees) arising from: (a) Customer Data, including any claim that it infringes a third party’s rights or was collected or processed unlawfully by you; (b) your use of the Service in breach of these Terms or applicable law; or (c) your relationship with your guests, staff, card payment provider or other Third-Party Services.

15. Term, suspension and termination

These Terms apply from when you first use the Service and continue until your subscription ends. You may terminate at any time by cancelling your subscription as described in section 4.5.

We may suspend or terminate your access to the Service: (a) if you materially breach these Terms and (where the breach can be fixed) do not fix it within 14 days of notice; (b) immediately if you fail to pay fees when due after notice, use the Service unlawfully or in a way that threatens its security or other customers; or (c) on at least 30 days’ notice if we decide to discontinue the Service, in which case we will refund any prepaid fees for the period after termination.

On termination, your right to use the Service ends and you will have 30 days to export your data as described in section 7. Sections that by their nature should survive termination (including sections 7, 10, 11, 12, 13, 14 and 17) will survive.

16. Changes to these Terms and to prices

We may update these Terms from time to time, for example to reflect changes to the Service or the law. We will post the updated Terms on this page and change the “Last updated” date. If a change is material, we will notify you by email or in the Service before it takes effect. Your continued use of the Service after a change takes effect means you accept the updated Terms; if you do not agree, you may cancel your subscription.

17. Governing law and disputes

These Terms, and any dispute or claim arising out of or in connection with them, are governed by the laws of Azerbaijan. The courts of Azerbaijan have exclusive jurisdiction to settle any such dispute, except that either party may seek urgent injunctive relief in any court of competent jurisdiction. Before starting proceedings, we both agree to try in good faith to resolve the dispute informally by contacting the other party.

18. General

• Entire agreement: these Terms, together with our Refund Policy and Privacy Policy, are the entire agreement between you and us regarding the Service.
• Assignment: you may not transfer your rights under these Terms without our written consent. We may transfer our rights and obligations to a successor in connection with a merger, acquisition or sale of assets.
• Force majeure: neither party is liable for delays or failures caused by events beyond its reasonable control.
• Severability: if any provision is found unenforceable, the rest of these Terms remain in effect.
• No waiver: a failure to enforce any right is not a waiver of that right.
• Notices: we may send notices to the email address on your account. You may send notices to us at the contact details below.

19. Contact us

If you have any questions about these Terms, please contact:

Hangar (trading as Hangar)
Registered address: Ataturk pr. 232, Baku, Azerbaijan
Email: [email protected]
Website: sidehangar.com